FAQ

PROCESSING TIMES:

Processing times is 5-10 business days (Monday-Friday) 

BUSINESS DAYS DOES NOT INCLUDE SATURDAY-SUNDAY AND/OR HOLIDAYS

SHIPPING:

Orders are shipped via USPS and temporarily with UPS 

Shipping cost varies by region 

INTERNATIONAL ORDERS:

DUE TO COVID-19 SOME INTERNATIONAL ORDERS MAY BE DELAYED

Consumer is responsible for all import fees and taxes 

If international orders are returned to Layna's Skin Care LLC with outstanding import fees and taxes due to multiple delivery attempts; import fees will deduct from the refund amount that will be due. The remaining balance then will be refunded if any

Confirmation emails are sent automatically, to the email you entered at checkout

(CHECK YOUR SPAM MAIL) 

Shipping times vary by region

RETURNS/EXCHANGES:

Our products are handcrafted & made to order. Absolutely, no returns and or exchanges once an order is placed.

LOST/STOLEN/DAMAGE PACKAGES:

Layna's Skin Care LLC is not responsible for lost, stolen and or damage packages. We encourage to follow up with USPS to file a claim

If you received the incorrect product/missing item please email Laynasskincare@gmail.com with a photo of your order, within 24 hours. A replacement will be shipped out within 1-3 business days. 

 If you entered the incorrect address and you fail to update it: THATS THE ADDRESS IT WILL SHIP TO NOT RESPONSIBLE FOR NEGLIGENCE 

IF YOU FORGOT THE APT NUMBER & IT COMES BACK TO US YOUR ORDER WILL BE REFUNDED EXCLUDES SHIPPING

Layna's Skin Care LLC reserves the right to limit/refuse products to any individual